Contact us

Our friendly support team is always here to help, however you need us.
Get started by choosing a way to contact us below.

Find answers

Get instant answers about shipping, treatments and how to place an order.

Visit help center

Message us

Email our customer support team, who aim to respond within 1 working day.

Send a message

Call us

Our friendly team are here to take your call Mon–Fri, from 9am–5pm EST.

888-634-1354

FAQs

Can I order over the phone?

The fastest way to place an order is to use our website — get started by choosing a treatment type from our homepage, and then clicking the orange button to start consultation.

If you’d prefer to order over the phone, our friendly team can walk you through the process. Call on 888-634-1354. Lines are open Monday–Friday, from 9am–5pm EST.

Can I return a treatment?

For reasons of safety, we cannot allow medicines to be returned. If you have unwanted or expired medicine, please take it to a local pharmacy for safe disposal.

You can cancel an order up until the point it’s being dispatched. Use our contact form or call 888-634-1354. Lines are open Monday–Friday, from 9am–5pm EST.

Where can I find your privacy policy?

Medical data and your order history is completely confidential and will only be viewable by our pharmacy staff and prescribers. We will never disclose this data unless legally obliged to by law.

ZipHealth has a legal obligation to comply with US Data Protection legislation. The ZipHealth Terms and Conditions and Privacy Policy explain how we use confidential patient data.

How can I get help in an emergency?

In a medical emergency always call 911. ZipHealth cannot help in an emergency.

For non-urgent medical emergencies you can also call your physician. You may also be able to visit your local pharmacy for advice.

How do I make a complaint?

ZipHealth has a written complaints policy. To lodge a formal complaint, please fill out our contact form. We aim to acknowledge all formal written complaints within two working days and respond to them within five working days.

Have confidence in your care

US board-certified medical providers
FDA-approved prescription treatments
Secure online consultation

FDA-approved medication

Our experienced clinical team only prescribes FDA-approved medication. That means it’s safe, reliable, and effective.We use the same high quality suppliers as your local pharmacy, and ship direct to your door.